Last Updated: March 3, 2017
Information We Collect About You
In General. We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you. When you provide personal information through our website, the information may be sent to servers located in the United States and other countries around the world.
Information you provide. We may collect and store any personal information you enter on our website or provide to us in some other manner, such as when you correspondence with us, including personal information that may be contained in any image, video, audio, comment or other submission you upload or post to the website. This includes identifying information, such as your name, address, e-mail address, telephone number, and MLS number; your likeness and the sound of your voice; information about your business including your industry type, your company, your company contact information, and who are your clients, colleagues, service providers and collaborators; and, if you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information). We also may request information about your interests and activities, your industry, your gender and age, and other demographic information.
Information from other sources. We may also periodically obtain both personal and non-personal information about you from business partners, contractors and other third parties. Examples of information that we may receive include: updated delivery and address information, purchase history, and additional demographic information.
Information about others. We may also collect and store personal information about other people that you provide to us. If you use our website to send others (friends, relatives, colleagues, etc.) information that may interest them or messages (such as invitations) through our system, or if you collaborate on creating, publishing, or publicizing a tour with others, we may store your personal information, and the personal information of each such recipient or collaborator. Similarly, if you use our website to upload, share and/or distribute content (including images, videos, audio, text, comments or other submissions (collectively “content”)), and such content contains personal information about others (for example, the likeness of clients or family members in photographs displayed within a property), such information may be stored in order to allow for such uploading, sharing and/or distribution.
Information collected automatically. We automatically collect information from your browser when you visit our website. This information includes your IP address (and inferred location), your browser type and language, operating system, internet service provider, access times, frequency of use, the content of any undeleted cookies that your browser previously accepted from us (see cookie endnote at the end of this policy), the referring website address, and any website address you access via a link on our website. If you access our website using a mobile device, we automatically collect information about the device ID, make, and model. If you use our desktop applications, we automatically collect which version of our software is installed.
Cookies. When you visit our website, we may assign your computer one or more cookies (see endnote), to facilitate access to our site and to personalize your online experience. Through the use of a cookie, we also may automatically collect information about your online activity on our site, such as the web pages you visit, the links you click, and the searches you conduct on our site. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies please note that you may not be able to sign in or use some of the interactive features offered on our website.
Other Technologies. We may use standard Internet technology, such as web beacons (see beacons end not at the end of this policy) and other similar technologies, to track your use of our site. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer our website visitors to deliver targeted advertisements, to measure patterns of actions for web content (such as what content you view, for how long you view it, etc.) and to measure the overall effectiveness of our online advertising, content, programming or other activities.
Virtual Reality Applications. When you use one of our virtual reality applications, we track patterns of actions, such as which tours you view, how long you view them, which spaces within a tour you view, how you view those spaces, and other similar actions.
Information collected by third-parties. We may allow third-parties, including our authorized service providers, advertising companies, and ad networks, to display advertisements on our site. These companies may use tracking technologies, such as cookies (see endnote), to collect information about users who view or interact with their advertisements. Unless expressly stated otherwise, our website does not provide any personal information to these third parties. This information allows them to deliver targeted advertisements and gauge their effectiveness. Some of these third-party advertising companies may be advertising networks that are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies (www.networkadvertising.org).
Location. If you tell Transported where you are (e.g., by allowing your mobile device to send Transported your location), we may use that information to provide you with location-based information and advertising and to provide or restrict access to certain content. For example, we may suggest tours of properties located in zip codes that are nearby your current location. If you do not wish to provide Transported with your location, disable all location services from any device you use to access the website. Note that your location more broadly can still be inferred from the IP address you use to access the website.
Information collected from user submitted content. We use various technologies to extract information contain within the content you submit to the website. Please note that when you submit content, you should exclude any type of personally identifiable information from being captured in that content, such as background photos that contain individuals, live persons included images, mail or other identifying information or documentation inadvertently included (e.g., mail on a counter-top).
Property Information. We may collect information about the property contained within content that you submit to the website, for example, information about appliances, room color, décor, room measurements, or other property info.
Audio Information. We may collect information contained within audio, or a transcription of that audio, that you submit to the website, such as the features of the property that are described.
Metadata. We may collect information contained within the content metadata, which is data that may not be visible without the use of specialized software. This information commonly includes the precise location (GPS coordinates) where it was produced.
How We Use the Information We Collect
In General. We may use information that we collect about you to:
deliver the products and services that you have requested;
manage your account and provide you with customer support;
perform research and analysis about your use of, or interest in, our products, services, or content, or products, services or content offered by others;
communicate with you by e-mail, postal mail, telephone and/or mobile devices about products or services that may be of interest to you either from us, our sister IAC companies or other third parties;
develop and display content and advertising tailored to your interests on our site and other sites;
verify your eligibility and deliver prizes in connection with contests and sweepstakes;
enforce our terms and conditions;
manage our business and
perform functions as otherwise described to you at the time of collection.
Financial information. We may use financial information or payment method to process payment for any purchases, subscriptions or sales made on our website, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business.
Tour information. When you publish a tour on our website, or you request that Transported publishes a tour on your behalf, certain information about that property, such as the MLS Number or the address, may be linked through third party websites or services to personal information about you or about individuals that you represent, such as the property owners. When that tour is for a property that is your current residence, then your address will be visible to other users of our website. When you publish a tour, you may be required to include information, including your name, email address, phone number, username website, photo, company name, social media handles, agent MLS Number, and certain other information, that will be made visible to other users so that they can inquire about the property and your services.
Profile information. Information that you choose to include in your public profile will be made visible to other users.
Please review “Your Choices about Collection and Use of Your Information” below.
With Whom We Share Your Information
We want you to understand when and with whom we may share personal or other information we have collected about you or your activities on our website or while using our services.
Personal information. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We may share personal information with:
Authorized service providers. We may share your personal information with our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, delivering packages, providing customer service and marketing assistance, performing business and sales analysis, supporting our website functionality, and supporting contests, sweepstakes, surveys and other features offered through our website. These service providers may have access to personal information needed to perform their functions but are not permitted to share or use such information for any other purposes.
Collaborators. If you are a Starter or Professional subscriber, you may collaborate with other users on managing published tours. By doing so, you will be sharing all information related to the content and settings of your account except for your account credentials.
Business partners. When you make purchases, request services, or engage in promotions offered through our website or our services, we may share personal information with the businesses with which we partner to offer you those products, services, promotions, contests and/or sweepstakes. When you elect to engage in a particular merchant’s offer or program, you authorize us to provide your email address and other information to that merchant.
Other Situations. We also may disclose your information:
In response to a subpoena or similar investigative demand, a court order, or a request for cooperation from a law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us, in our sole discretion.
When we believe disclosure is appropriate in connection with efforts to investigate, prevent, report or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies.
In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Aggregated and non-personal information. We may share aggregated and non-personal information we collect under any of the above circumstances. We may also use aggregated and non-personal information in the following ways:
We may share it with third parties to develop and deliver targeted advertising on our websites and on websites of third parties.
We may combine non-personal information we collect with additional non-personal information collected from other sources.
We may share aggregated information with third parties, including advisors, advertisers and investors, for the purpose of conducting general business analysis. For example, we may tell our advertisers the number of visitors to our website and the most popular features or services accessed. This information does not contain any personal information and may be used to develop website content and services that we hope you and other users will find of interest and to target content and advertising.
We may share aggregated information with third parties about the effectiveness of our service, such as for our or our partners’ advertising purposes.
We may share aggregated information about patterns of actions you take with third parties and with our users, including the users who submitted content and any of their collaborators. These patterns of action may include the number of views, the duration of views and the number of users who view the content, including tours and spaces within tours, statistical information about users who view the content by geography, the referring URLs of users who view the content, the number of users who interacted with the content in specific ways, and other similar aggregated information relating to usage of the content. For example, we may share the average duration that users spend viewing the master bedroom within a particular property, or we may share that a particular property is popular among users who spend time looking at kitchens.
We may also share with third parties certain algorithms developed from analytics and machine learning conducted on user information collected in aggregated form, but these algorithms do not contain or disclose any personal information that is identifiable to you.
How You Can Access Your Information
If you have an online account with us, you have the ability to review and update your personal information online by logging into your account. You can also review and update your personal information by contacting us. More information about how to contact us is provided below.
Your Choices About Collection and Use of Your Information
You can choose not to provide us with certain information, but that may result in you being unable to use certain features of our website because such information may be required in order for you to register as a member; purchase products or services; participate in a contest, promotion, survey, or sweepstakes; ask a question; or initiate other transactions on our website.
When you correspond with us, submit an inquiry, request to join our mailing list, or register on our website and select that you want to receive email messages and/or newsletters about product updates, improvements, special offers, or containing special distributions of content by us, you may be added to a mailing list. At any time you can choose to no longer receive commercial or promotional emails or newsletters from us by emailing us with the subject “UNSUBSCRIBE” at email@example.com. It may take up to 10 days for us to process an opt-out request. We may send you other types of transactional and relationship e-mail communications, such as service announcements, administrative notices, and surveys, without offering you the opportunity to opt out of receiving them. Please note that, changing information in your account, or otherwise opting out of receipt of promotional email communications will only affect future activities or communications from us. If we have already provided your information to a third party (such as a credit card processing partner or an event provider) before you have changed your preferences or updated your information, you may have to change you preferences directly with that third party.
You may tell us not to share your personal information with third parties for direct marketing purposes by emailing us with the subject “OPT OUT” at firstname.lastname@example.org..
How We Protect Your Personal Information
We take security measures (including physical, electronic and procedural measures) to help safeguard your personal information from unauthorized access and disclosure. For example, only authorized employees are permitted to access personal information, and they may do so only for permitted business functions.
We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email. Please refer to the Federal Trade Commission’s website at http://www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft.
We may provide areas on our websites where you can post information about yourself and others and communicate with others; upload content (e.g. pictures, videos, audio files, etc.); and post comments or reviews of content found on the Website. Such postings are governed by our Terms of Service. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly-viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address or share it with another user, you may receive unsolicited messages. We cannot control who reads your postings or what other users may do with the information you post or otherwise share with other users, so we encourage you to exercise discretion and caution with respect to your personal information. Once you have posted information, you may not be able to edit or delete such information.
Our website is intended for adults over the age of 18, and we do not knowingly collect personal information from children under the age of 13.
Visiting Our Websites from Outside the United States
No Rights of Third Parties
How to Contact Us
12575 Beatrice St., Suite M
Los Angeles, CA 90292
A cookie is a small text file that is stored on a user’s computer for record keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our website. A persistent cookie remains on your hard drive for an extended period of time.
For example, when you sign in to our website, we will record your username or a unique identifier and we will records certain settings or selections you make as you use the website so that your preferences are saved. We may allow our authorized service providers to serve cookies from our website to allow them to assist us in various activities, such as doing analysis and research on the effectiveness of our site, content and advertising.
You may delete or decline cookies by changing your browser settings. (Click "Help" in the toolbar of most browsers for instructions.) If you do so, some of the features and services of our website may not function properly.
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users or to access cookies. Unlike cookies which are stored on the user’s computer hard drive, web beacons are embedded invisibly on the web pages (or in email) and are about the size of the period at the end of this sentence.
Web beacons may be used to deliver or communicate with cookies, to count users who have visited certain pages and to understand usage patterns. We also may receive an anonymous identification number if you come to our site from an online advertisement displayed on a third-party website.